At Di9ital we focus on your need, taking time to understand the problem and the situation. We then ask what is the software solution that best addresses the problem?

Ready for the first step? Contact us today for a free 30 minute consultation

Our Process

At Di9ital we focus on your need, taking time to understand the problem and the situation. We then ask what is the software solution that best addresses the problem?
 
To help you understand how we deliver your journey and support you every step of the way we have developed our Agility Wheel.
The Nine steps for success:
  1. Connect
    With any enquiry we take the time to understand your needs. We start with a 30-minute call to clarify the challenges you face and what type of approach will be best.
  2. Discovery
    Following our meeting, we will either agree on a price or look to work with you at a deeper level to spec everything in detail. Even if the project price and budget has been set, we will still use this discover phase to detail every feature and technology needed to ensure we are all on the same page. We then decide and agree on the functional specification and the approach.
  3. Design
    Now we have a clear path to build we start mapping out the technical aspects of the project considering the end user and future opportunities to scale. The technical architecture needs as much thought as user experience and interface. Often, software can look nice but be slow and clunky, which means a low adoption.
    User experience and user interface are built using our vast experience in software. Website application and after build customer behaviour is mapped and cross referenced. Behaviour should be one of the main feedback loops at the heart of any project and helps to make it simple. We sign everything off before any code is committed.
  4. Build
    With everything in place, and having signed off the plan, our team of exceptional architects start to build. We work in one of two ways. One is by developing a minimum viable project and making iterations / sprints against a feature list. The other is by building to spec and launching when everyone is happy. In both cases, we fully test anything that goes live to ensure it works. We won’t ‘get it live and fix it later’.
  5. Test
    Testing allows us to ensure that the user journey delivers. It also gives you the confidence to trust the software. We work with test analysts and people with no prior knowledge of the software to check its performance. In rare cases, we find things are not flowing as we expected so we will adjust the build accordingly. Again, we will conduct load testing on the software so that multiple users at multiple times won’t break anything.
  6. Deliver
    Once we are all happy with either the iterative approach or feature build we will then deploy into the real world. For existing projects everything is built on a parallel server to mirror what is in real time and then made live on sign off. For new projects we will launch the new environment and ensure we have a test area for future development and enhancements.
  7. Maintenance
    Once your software solution is live, it needs maintaining. Gone are the days of one project and ‘done’ for 5 years. Your software solution is a living, breathing thing that is affected by its environment. Devices, browsers, and physical technology are always changing so we will continually test as part of our process.
  8. Review
    This part of the process is to answer any questions about evolving behaviour. Behaviours will inform user experience and user interface, as well as additional features that help keep the software current and in touch with its users.
  9. ReferralsLike any relationship built on trust the end isn’t the end, its only the beginning. One of the questions we will ask is how we can help you gain more users. Here, we also benefit from the help of our sister company Cre8ion. We’ll also ask you to keep an eye out for us and how we might be able to help more people who are not getting the best out of software. As with any referral relationship we want it to be a win win for everyone.
To ensure this happens we need:
  • You to give us permission to use your journey as a case study and get a testimonial
  • We give 5% kick back on any project that we win as a result of your recommendation.
  • Share your details with all our clients and mailing list as a showcase.
This 9 step process is at the heart of our name and it’s this process that will make us your trusted software partner. 

Ready for the first step? Contact us today for a free 30 minute consultation